Refund policy
Return & Refund Policy
We want you to love your purchase! If you’re not satisfied, we offer a lifetime return policy. Send us an email with your order details, and we'll guide you through the simple return process.
How to Start a Return:
- Contact us at info@gemstone4k.com to initiate the return process.
- Please do not send items back without first contacting us.
For any return-related questions, feel free to reach out at info@gemstone4k.com.
Damages & Issues:
Please inspect your order as soon as you receive it. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly.
Exchanges:
To exchange an item, we recommend placing a new order and returning the original. This ensures you get what you need without delays.
European Union 14-Day Cooling-Off Period:
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must meet the same return criteria: unworn, unused, with tags, and in original packaging.
Refunds:
- Once we receive and inspect your return, we will notify you of the refund approval.
- Approved refunds will be issued to your original payment method within 10 business days.
- If it’s been more than 15 business days and you haven’t received your refund, please contact us at info@gemstone4k.com.